Return policy

Return Policy

Last Updated: 25/10/24

1. Return Policy Overview

This Return Policy applies to all purchases made on Ryyhub, operated by Ryyhub. Our goal is to ensure your satisfaction with every transaction. Please read this policy carefully to understand our guidelines for returns.

2. Eligibility for Returns

2.1. Faulty or Defective Products: You may be eligible to return a product if it is faulty, damaged, or defective. Please contact us within [number of days, e.g., 3 days] of receiving the product to initiate a return.

2.2. Change of Mind: In some cases, we may accept returns for products that are in their original condition (unopened, unused) within [number of days, e.g., 3 days] of purchase. However, please note that return shipping fees may apply, and we may deduct a restocking fee from your refund.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer support team via our WhatsApp channel for faster services.
  • Provide your order number and details about the reason for the return.
  • If applicable, be prepared to provide photographic evidence of faulty or damaged products.

4. Return Process

4.1. Review: We will review your return request and determine its eligibility based on the criteria outlined in this policy.

4.2. Approval: If your return request is approved, we will provide you with instructions for returning the product.

4.3. Refund or Replacement: You can choose between a refund or a replacement for eligible returns. Refunds will be processed using the same payment method used for the original purchase. Please allow [number of days, e.g., 5-10 business days] for the refund to appear in your account.

5. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Items that have been opened or used.
  • Items that are not in their original condition.
  • Items damaged due to customer misuse or mishandling.

6. Contact Us

If you have any questions or concerns about this Return Policy or the return process, please contact us via our WhatsApp channel

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